A Factor Analytic Study of Communication Satisfaction
- 1 April 1977
- journal article
- Published by SAGE Publications in International Journal of Business Communication
- Vol. 14 (3) , 63-73
- https://doi.org/10.1177/002194367701400306
Abstract
The multidimensionality of communication satisfaction was explored in three stages. An original questionnaire was administered and factor- analyzed. On this basis, a new questionnaire was refined and administered to four different organizations in order to compare the factor structures derived from each. Finally, each of the stability factors were correlated with a global measure of job satisfaction.Keywords
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