Government Resources on the Web: Will It Change Public Services?

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Abstract
The Documents Center Web site is designed to fill two major missions. It serves as a reference tool for answering in‐person, telephone, and e‐mail questions asked of the Documents Center staff and as a bibliographic instruction platform for teaching library research skills to graduate and undergraduate students. The Web site has dramatically changed information delivery at the Documents Center, suggesting the need for new statistical measurement standards, a reallocation of staff time, and active library marketing strategies.

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