Evaluating Customer Support During New Product Development-An Exploratory Study

• 1 January 1998
• journal article
• Published by Wiley in Journal of Product Innovation Management
• Vol. 15  (1) , 42-56
• https://doi.org/10.1111/1540-5885.1510042

Abstract

Keywords

• SURVEY
• PRODUCT SUPPORT
• PRODUCT DEVELOPMENT
• HIGH TECH
• QUANTITATIVE GOALS
• USER TRAINING