A room of your own

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Abstract
Remotely located teams have difficulty and today's groupware is not totally successful in helping them. To inform our design of titure groupware, we investigated the work habits of teams that have nearly the ideal: they work in dedicated project rooms. We conducted field work that included interviews and observations of teams in 9 U.S. companies who had dedicated project rooms and a 6 week study of one site. We found that the team members reported clear advantages of being collocated: increased learning, motivation, and coordination. Future groupware for remote groups must at least support large, persistent, shared visual displays, awareness of team members' activities, and various signals to others about the importance of the work.

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