Technology Infusion in Service Encounters

• 1 January 2000
• journal article
• Published by Springer Nature in Journal of the Academy of Marketing Science
• Vol. 28  (1) , 138-149
• https://doi.org/10.1177/0092070300281013

Abstract

Keywords

• SERVICE ENCOUNTERS
• INFUSION OF TECHNOLOGY
• CUSTOMERS
• INDUSTRIES
• CUSTOMIZE SERVICE
• SPONTANEOUSLY DELIGHT