Future developments in total quality management – what can we learn from the past?

1 June 1995

journal article
Published by Emerald Publishing in The TQM Magazine

Vol. 7 (3) , 28-31
https://doi.org/10.1108/09544789510087724

Abstract

Outlines the early beginnings of the total quality movement and summarizes its history up to the present day. Relates total quality issues to the relevant British Standards and examines likely future total quality trends. Considers “quality” as a work philosophy from ancient times, through the craft guilds of the Middle Ages, to the present day. Suggests that the driving force for quality is competition. Proposes a four‐part model of TQM drawn from a historical perspective.

Keywords

MANAGEMENT
TOTAL QUALITY MANAGEMENT
TQM
COMPETITIVE ADVANTAGE
HISTORY
ORGANIZATIONAL DEVELOPMENT

This publication has 2 references indexed in Scilit:

ISO 9000
World Pumps, 1995
British Standards – Bureaucracy or Benefit?
Logistics Information Management, 1993