A Vision Of Quality In Health Care Delivery
- 1 May 1997
- journal article
- Published by Health Affairs (Project Hope) in Health Affairs
- Vol. 16 (3) , 44-57
- https://doi.org/10.1377/hlthaff.16.3.44
Abstract
Empirical evidence is thin, so one must reply on informed judgment, common sense, and theory when describing a high-quality health plan. Using this approach, a high-quality health plan would be characterized by excellence in the following areas: physician selection and development; health improvement; information systems; continuous quality improvement; cooperation with health care purchasers; alignment of financial incentives and appropriate capitation; and patient involvement. High-quality health plans would be nurtured by a national context in which medical education recognizes managed care and quality measurement, risk-adjusted premiums are the norm, competition is managed, and government has a limited role.Keywords
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