Personal characteristics as moderators of the relationship between customer satisfaction and loyalty?an empirical analysis
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- 7 December 2000
- journal article
- research article
- Published by Wiley in Psychology & Marketing
- Vol. 18 (1) , 43-66
- https://doi.org/10.1002/1520-6793(200101)18:1<43::aid-mar3>3.0.co;2-i
Abstract
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