Abstract
The paper discusses the cybernetic mechanisms whereby our institutions fail to translate the will of the people into effective policies, and those by which the will of the people is an attenuated version of human potentiality in the first place. A systemic model is developed to account for the observed phenomena in terms of a cybernetic theory of the management process, and this is then exemplified from current dilemmas facing humankind. The model is subsequently extended to encompass the theory of viable systems, the principle of self-reference, and a model of self-hood which promotes new concepts that close the model into its starting point of human potential. The total approach bears on the capability of individuals, groups, institutions, societies and nations to realize themselves, and to thwart the dangers in which our civilization is plunged.

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