Do you use the telephone too much? A review of performance indicators, evaluation and appraisal in British universities

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Abstract
The resource allocation procedure for distributing money among and within British universities has changed substantially in recent years, and with it the preferred management style. Performance indicators have been proposed as important statistics to be used in the management of resource allocation. The validity and value of such indicators is discussed in the context of the recent changes and their limited role within a proper system of appraisal identified.

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