Abstract
A discussion of the need for a consumer‐centred, that is pupil‐ and student‐centred, education service. At present, the state (central and local) is the client who buys the education service it wants, without much regard for the consumer. But what is the place and role of teachers in this situation? Are they as much the victims of the centralist client‐state as is the consumer, or do they more resemble the organised labour force of a nationalised industry, whose ‘muscle’ enables them to make inroads into the decision‐making process, especially as it concerns the level at which the service is received by the ‘consumer’. The writer inclines to the latter view.

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