Redefinition of the Service Delivery Function of Community-Based Organizations

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Abstract
This study presents the successes and failures in the delivery of services to low income communities. Executive directors of community-based organizations throughout the county were asked to describe their most and least successful community-based service delivery projects. The service ventures then were classified based on the extent to which the community-based organization was the appropriate delivery agent. Findings show some important successes in housing and attempts to gain commitment from area residents. Conversely, resources were wasted, in some cases, on projects such as garden development. Several organizations report somewhat surprising services delivery failures in areas related to employment training and placement.