George Washington University Volunteer Hotline, a Descriptive Study

Abstract
Telephone calls from Rap Id Rescue, a volunteer hotline, were consolidated into 4 major categories and analyzed. The results indicate the distribution of calls in each category for each month, the time of day the calls were received, and the day of the week the calls were made. A comparison between the number of Rap Id Rescue calls per month and the number of new clients coming into the Counseling Center each month was made in order to discover the relationship, if any, between the 2 services.

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