The Appliance Repairman

Abstract
White-collar crime victimization is a pervasive but little-researched phenomenon in criminology, because of the difficulties, among others, both in proving the occurrence of a crime and in identifying the victims. This case study of complaining victims of appliance repair fraud pro vides an opportunity to examine victim-offender interaction, victim- responsiveness, and impact of victimization. Contrasting the victim sam ple with a comparison sample on relevant variables reveals that the only significant difference between groups is in reporting of past victimiza tion. Both the victim complaint patterns and criminal justice in adequacies revealed by this study must be addressed if programs of social action are to deal effectively with white-collar crime victimization.

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