Reality and expectation of the British National Health Service Consumer*

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Abstract
On the analysis of some 40 000 letters received each year, the author, a medical journalist, has identified nine main categories of queries about health care problems which are not adequately dealt with by the British National Health Services.The problems are concerned with anatomy and physiology, illness, pregnancy and childbirth, contraception, child care, mental health, the old and plastic surgery.By focusing on these unmet needs, a plea is made to rectify the matter.

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