VALIDATION OF A PATIENT SATISFACTION SYSTEM IN THE UNITED KINGDOM

1 January 1992

journal article
research article
Published by Oxford University Press (OUP) in International Journal for Quality in Health Care

Vol. 4 (3) , 171-177
https://doi.org/10.1093/oxfordjournals.intqhc.a036716

Abstract

This paper describes the results from a study to assess the validity of a patient satisfaction system used extensively in the United Kingdom. The study involved over 700 interviews with patients. The face, content, discriminant and construct validity have been tested. The discri minant and construct validity were judged to be satisfactory and there was some evidence offace validity. The results suggest that this system has the ability to reveal differences in satisfaction between hospitals. The findings from the study are being used to modify the questionnaire design in order to improve the system's ability to indicate which aspects of the service require improvement.

Keywords

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