HRM and service fairness: How being fair with employees spills over to customers
- 29 February 2000
- journal article
- research article
- Published by Elsevier in Organizational Dynamics
- Vol. 27 (3) , 7-23
- https://doi.org/10.1016/s0090-2616(99)90018-9
Abstract
No abstract availableThis publication has 6 references indexed in Scilit:
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- Building Service Relationships: It's all about PromisesJournal of the Academy of Marketing Science, 1995
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- Research Notes. Distributive and Procedural Justice as Predictors of Satisfaction with Personal and Organizational OutcomesThe Academy of Management Journal, 1992
- Distributive and procedural justice in the workplaceSocial Justice Research, 1987
- A Taxonomy of Organizational Justice TheoriesAcademy of Management Review, 1987