Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination
- 1 July 1998
- journal article
- research article
- Published by Taylor & Francis in The Service Industries Journal
- Vol. 18 (3) , 116-134
- https://doi.org/10.1080/02642069800000035
Abstract
(1998). Assessing the Theatrical Components of the Service Encounter: A Cluster Analysis Examination. The Service Industries Journal: Vol. 18, No. 3, pp. 116-134.This publication has 25 references indexed in Scilit:
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