Knowledge and Value Creation in Professional Service Firms: A Framework for Analysis
- 1 July 2001
- journal article
- research article
- Published by SAGE Publications in Human Relations
- Vol. 54 (7) , 911-931
- https://doi.org/10.1177/0018726701547006
Abstract
This article presents a comprehensive framework for the analysis of value creation and knowledge development in general and, in particular, for professional service firms (PSFs). The framework integrates the relationship between the domain choice and the resource (or knowledge) base, and argues that the bridge between the two is best explained as value creation processes (VCPs) with two interrelated dimensions: direct value creation for the clients, and indirect value creation in terms of enhancing the knowledge base.Keywords
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