Performance measurement as an obstacle to TQM
- 1 April 1995
- journal article
- research article
- Published by Emerald Publishing in The TQM Magazine
- Vol. 7 (2) , 42-45
- https://doi.org/10.1108/09544789510081117
Abstract
Describes the results of a survey which shows that there is a gap between managers’ understanding of the importance of using performance measures, and the actual performance measures used. Argues that an inappropriate performance measurement could be a major cause of failure in the implementation of total quality management.Keywords
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