Cost-justifying electronic performance support systems
- 1 July 1997
- journal article
- Published by Association for Computing Machinery (ACM) in Communications of the ACM
- Vol. 40 (7) , 39-48
- https://doi.org/10.1145/256175.256183
Abstract
This article is to provide some empirical data on this subject by usingcost-benefit data based on the analysis of a potential EPSS project for a largeelectric utility company. We hope the findings will give some generalizableresults and that the method can be reused for the purpose of conductingEPSS cost-benefit analyses.Keywords
This publication has 2 references indexed in Scilit:
- EPSS—look before you leap: Some cautions about applications of electronic performance support systemsPerformance + Instruction, 1992
- HELP WHEN YOU NEED ITJournal of Psychosocial Nursing and Mental Health Services, 1991