Service Provider Job Satisfaction and Customer
- 1 February 1992
- journal article
- Published by Emerald Publishing in Journal of Services Marketing
- Vol. 6 (2) , 68-78
- https://doi.org/10.1108/08876049210035872
Abstract
Considers the impact of multi-faceted measures of job satisfaction on customer-oriented behaviours demonstrated by service providers. Reveals how overall job satisfaction, together with specific satisfaction related to supervision, colleagues, promotion and work are positively related to customer-orientation, while satisfaction with pay is not of significance in this case. Discusses recommendations for management and suggestions for further research.Keywords
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