Surveying Clients To Assess Police Performance
- 1 June 1981
- journal article
- Published by SAGE Publications in Evaluation Review
- Vol. 5 (3) , 397-408
- https://doi.org/10.1177/0193841x8100500308
Abstract
Research indicates that the interpretability of typical survey research on police is severely limited by the generality of questions asked the respondents. This article argues that focusing survey research on police-citizen encounters and specifying the role of the respondent and the nature of the problem in the encounter will provide more comprehensive and interpretable evaluations of police performance.Keywords
This publication has 5 references indexed in Scilit:
- Improving Policing: A Problem-Oriented ApproachCrime & Delinquency, 1979
- Strategies for Studying Client SatisfactionJournal of Social Issues, 1978
- Victims' evaluation oof police performaceJournal of Criminal Justice, 1978
- Citizen Interviews, Organizational Feedback, and Police-Community Relations DecisionsLaw & Society Review, 1971
- Police Encounters With JuvenilesAmerican Journal of Sociology, 1964