HUMANIZING HOSPITAL EXPERIENCES

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Abstract
ON THE morning of May 15, 1947, I found on my desk two messages. One was a telegram signed by 27 of my present and past associates in pediatrics at Yale University School of Medicine informing me of my election to the presidency of the American Pediatric Society. The other message was a letter from a father telling me of the gratitude which he and his wife felt for the kind of service they had received in our hospital during the illness, fatal though it was, of their attractive adolescent daughter. I am glad that I did not have to decide which of these messages moved me more deeply. As to the first, I thank you for the honor you have conferred in choosing me as your president. As to the message from the grateful parents, it suggested the theme for a few remarks on humanizing hospital experiences for patients,

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