Ethics of Engagement: User-Centered Design and Rhetorical Methodology
- 1 July 2001
- journal article
- Published by Taylor & Francis in Technical Communication Quarterly
- Vol. 10 (3) , 273-290
- https://doi.org/10.1207/s15427625tcq1003_3
Abstract
This article explores the shift from observation of users to participation with users, describing and investigating three examples of user-centered design practice in order to consider the new ethical demands being made of technical communicators. Pelle Ehn's participatory design method, Roger Whitehouse's design of tactile signage for blind users, and the design of an online writing program are explored for the creation of a dialogic design ethic. The development of effective collaborative design methods requires meaningful communication between users and designers, and dialogic ethics can guide the development of effective and humane technological design methods.Keywords
This publication has 2 references indexed in Scilit:
- Scandinavian Design: On Participation and SkillPublished by Taylor & Francis ,2017
- Usability Practice in the United States: Perception versus RealityPublished by Springer Nature ,1998