Aggressive Behavior of Passengers, Conflict Management Behavior, and Burnout Among Trolley Car Drivers

1 January 2002

journal article
Published by American Psychological Association (APA) in International Journal of Stress Management

Vol. 9 (4) , 345-355
https://doi.org/10.1023/a:1019938501306

Abstract

A sample of 96 trolley car drivers was used to investigate the relationship between aggressive behavior of passengers and burnout, the moderating effect of conflict management behavior of the drivers...

Keywords

EFFICACY
BURNOUT
AGGRESSIVE BEHAVIOR
DRIVERS
MANAGEMENT BEHAVIOR
CONFLICT MANAGEMENT
PASSENGERS

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