Augmenting the organizational memory

1 January 1994

proceedings article
Published by Association for Computing Machinery (ACM)

p. 243-252
https://doi.org/10.1145/192844.193019

Abstract

A growing concern for organizations and groups has been to augment their knowledge and expertise. One such augmentation is to provide an organizational memory, some record of the organization's knowledge. However, relatively little is known about how computer systems might enhance organizational, group, or community memory.This paper presents findings from a field study of one such organizational memory system, the Answer Garden. The paper discusses the usage data and qualitative evaluations from the field study, and then draws a set of lessons for next-generation organizational memory systems.

Keywords

CSCW
COMPUTER-SUPPORTED COOPERATIVE WORK
CORPORATE MEMORY
GROUP MEMORY
INFORMATION ACCESS
INFORMATION RETRIEVAL
INFORMATION SYSTEMS
ORGANIZATIONAL MEMORY

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