Critical view of the application of the ISO standard for quality assurance

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Abstract
The aim of this paper is to initiate a debate on quality assurance and the application of the ISO 9001 in the system development field. It is claimed that unquestioning application of ISO 9001 can be a backwards step in the practice and research of system development. Five aspects of quality are identified in order to design and evaluate the quality of information systems: technical quality, use quality, aesthetic quality, symbolic quality and organizational quality. We find that the standard solely emphasizes technical quality. The standard promotes the ideal of linear, phase‐oriented system development, based on a fixed requirement specification and a document‐driven process. This is in contrast to most research findings, which criticize one‐sided adaptation of phase orientation in system development.

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