Service Quality in Customer Relationships:
- 1 October 1988
- journal article
- Published by Taylor & Francis in The Service Industries Journal
- Vol. 8 (4) , 427-445
- https://doi.org/10.1080/02642068800000063
Abstract
No abstract availableKeywords
This publication has 2 references indexed in Scilit:
- Successful businesses compete on quality—Not costsLong Range Planning, 1986
- The critical incident technique.Psychological Bulletin, 1954