Management of technology in service firms

This publication has 4 references indexed in Scilit:

• User Acceptance of Computer Technology: A Comparison of Two Theoretical Models
  Management Science, 1989
• Consumer Participation and Productivity in Service Operations
  Interfaces, 1985
• Quality counts in services, too
  Business Horizons, 1985
• The Customer Contact Approach to Services: Theoretical Bases and Practical Extensions
  Operations Research, 1981