Quality in the Service Industry
- 1 March 1991
- journal article
- Published by Emerald Publishing in Management Research News
- Vol. 14 (3) , 13-16
- https://doi.org/10.1108/eb028125
Abstract
Quality in the Service IndustryKeywords
This publication has 2 references indexed in Scilit:
- Gaining the Service Quality AdvantageJournal of Business Strategy, 1988
- Quality counts in services, tooBusiness Horizons, 1985