Return policies and the optimal level of “hassle”
- 31 October 1998
- journal article
- Published by Elsevier in Journal of Economics and Business
- Vol. 50 (5) , 445-460
- https://doi.org/10.1016/s0148-6195(98)00013-7
Abstract
No abstract availableThis publication has 11 references indexed in Scilit:
- Controlling product returns in direct marketingMarketing Letters, 1996
- Price and Money‐Back Guarantees as Signals of Product QualityJournal of Economics & Management Strategy, 1996
- Signaling Quality with a Money-Back Guarantee: The Role of Transaction CostsMarketing Science, 1995
- Money back guarantees in retailing: matching products to consumer tastesJournal of Retailing, 1995
- Warranty Policy and Extended Service Contracts: Theory and an Application to AutomobilesMarketing Science, 1993
- An approach for determination of warranty lengthInternational Journal of Research in Marketing, 1992
- Satisfaction Guaranteed or Money (Partially) Refunded: Efficient Refunds under Asymmetric InformationCanadian Journal of Economics/Revue canadienne d'économique, 1989
- Money-Back Contracts with Double Moral HazardThe RAND Journal of Economics, 1988
- Loss Leader Pricing and Rain Check PolicyMarketing Science, 1987
- The Informational Role of Warranties and Private Disclosure about Product QualityThe Journal of Law and Economics, 1981