Erratum
- 1 January 1991
- journal article
- Published by Emerald Publishing in Management Decision
- Vol. 29 (1)
- https://doi.org/10.1108/00251749110001117
Abstract
This article has been withdrawn as it was published elsewhere and accidentally duplicated. The original article can be seen here: 10.1108/eb054826. When citing the article, please cite: Barbara R. Lewis, (1988) “Customer Care in Service Organisations”, International Journal of Operations & Production Management, Vol. 8 Iss: 3, pp. 67 - 75.Keywords
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