Total Quality Management in Services
- 1 June 1994
- journal article
- Published by Emerald Publishing in International Journal of Quality & Reliability Management
- Vol. 11 (4) , 6-28
- https://doi.org/10.1108/02656719410057926
Abstract
No abstract availableKeywords
This publication has 3 references indexed in Scilit:
- The service-quality puzzleBusiness Horizons, 1988
- A Conceptual Model of Service QualityInternational Journal of Operations & Production Management, 1988
- Classifying Services to Gain Strategic Marketing InsightsJournal of Marketing, 1983