The service-quality puzzle
- 1 September 1988
- journal article
- Published by Elsevier in Business Horizons
- Vol. 31 (5) , 35-43
- https://doi.org/10.1016/0007-6813(88)90053-5
Abstract
No abstract availableKeywords
This publication has 2 references indexed in Scilit:
- BIG IDEAS IN SERVICES MARKETINGJournal of Consumer Marketing, 1986
- A Conceptual Model of Service Quality and Its Implications for Future ResearchJournal of Marketing, 1985