Managing product-harm crises
- 1 March 1989
- journal article
- research article
- Published by SAGE Publications in Industrial Crisis Quarterly
- Vol. 3 (1) , 41-60
- https://doi.org/10.1177/108602668900300103
Abstract
A new measure of organizational success in dealing with product-harm caused crises is developed. The measure is applied to a hypothetical crisis through the use of scenarios. Important factors during a product-harm crisis are identified and sixteen combinations of those factors' levels are analyzed. Suggestions are then made regarding a troubled organization's appropriate response to the crisis.Keywords
This publication has 6 references indexed in Scilit:
- Consumer Reactions to Walk-Behind Power Lawn Mower Safety FeaturesJournal of Marketing & Public Policy, 1987
- A CRISIS PARACHUTE: HELPING STOCK PRICES HAVE A SOFT LANDINGJournal of Business Strategy, 1986
- Organizational Crisis. Part I: Definition and ConceptualizationHuman Relations, 1983
- Organizational Crisis. Part II: Strategies and ResponsesHuman Relations, 1983
- How Does the Medium Affect the Message?Journalism Quarterly, 1974
- From Acts To Dispositions The Attribution Process In Person PerceptionAdvances in Experimental Social Psychology, 1965