The Evaluation of Work Organization Change

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Abstract
In this paper we argue that evaluation is a social activity, and as a consequence we must take account of different frames of reference in evaluation. Following a review of the organizational effectiveness literature a new approach to evaluation based upon the notion of exchange is proposed. This approach is used to analyze the results of two case studies. We conclude that the approach allows us to develop an understanding of the results of work organization change but that it remains provisional in form and requires further elaboration.