The role of perceived affect and information in patients’ evaluations of health care and compliance decisions

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Abstract
The social interaction model distinguished between the communication and informational component of medical practitioners’ communication and predicts that perceived communication style plays a more important role in patients’ evaluations of care than perceptions of the informational component. The health belief model, by contrast, implies that perceptions of the informational component is more salient to patients’ compliance decisions than perceptions of communication style. A survey of patients from an anesthesiology clinic supported these predictions.

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