Utilization-Oriented Evaluation of Decision Support Systems
- 1 January 1986
- journal article
- Published by Institute of Electrical and Electronics Engineers (IEEE) in IEEE Transactions on Systems, Man, and Cybernetics
- Vol. 16 (6) , 980-996
- https://doi.org/10.1109/tsmc.1986.4309016
Abstract
A major purpose in the design of evaluations is to provide information. This information is useful to the extent that it can and will be used to shape decisions. Thus one way to ensure that evaluation information will be used is to make the information relevant to decisions that are to be made. USE, a model for the systematic evaluation of decision support systems (DSS's), is described. USE focuses on the utilization of evaluation information as a primary objective in evaluation design. Utilization is optimized in the model by 1) directing the evaluation toward decisions that are to be made with regard to the system, 2) ensuring that the evaluation information is timely, 3) incorporating a designer-user-evaluator team, and 4) using an evaluation template to enable rapid evaluation of potential aids. Procedures for choosing measures of effectiveness and the types of evaluation that can be conducted are also discussed.Keywords
This publication has 16 references indexed in Scilit:
- User and R&D specialist evaluation of decision-support systemsIEEE Transactions on Systems, Man, and Cybernetics, 1985
- Designing for usability: key principles and what designers thinkCommunications of the ACM, 1985
- How to Select and Evaluate a DBMSJournal of Information Systems Management, 1985
- Human information seeking and design of information systemsInformation Processing & Management, 1984
- A theory of requisite decision modelsActa Psychologica, 1984
- A methodological framework for systemic design and evaluation of computer aids for planning and decision supportComputers and Electrical Engineering, 1981
- The use of an interactive information storage and retrieval system in medical researchCommunications of the ACM, 1978
- How to Use Multiattribute Utility Measurement for Social DecisionmakingIEEE Transactions on Systems, Man, and Cybernetics, 1977
- Economics of Information SystemsJournal of the American Statistical Association, 1971
- Management Misinformation SystemsManagement Science, 1967