Doing for Others on the Job: The Affective Requirements of Service Work, Gender, and Emotional Well-Being
- 1 May 1997
- journal article
- Published by Oxford University Press (OUP) in Social Problems
- Vol. 44 (2) , 235-256
- https://doi.org/10.2307/3096944
Abstract
American workers face an economy that has shifted from the industrial production of goods to the postindustrial production of services. For many, jobKeywords
This publication has 23 references indexed in Scilit:
- Inauthenticity and DepressionWork and Occupations, 1997
- Reconceptualizing Family Work: The Effect of Emotion Work on Perceptions of Marital QualityJournal of Marriage and Family, 1993
- Age and DepressionJournal of Health and Social Behavior, 1992
- The Effects of Women's Employment: Personal Control and Sex Differences in Mental HealthJournal of Health and Social Behavior, 1989
- Occupational complexity, control, and personal income: Their relation to psychological well-being in men and women.Journal of Applied Psychology, 1987
- Expression of Emotion as Part of the Work RoleAcademy of Management Review, 1987
- Self-Expression at Work: A Theory-Based Questionnaire InstrumentThe Journal of Applied Behavioral Science, 1980
- Job Demands, Job Decision Latitude, and Mental Strain: Implications for Job RedesignAdministrative Science Quarterly, 1979
- The Client Role in Staff Burn‐OutJournal of Social Issues, 1978
- The Effect of Children and Employment on the Mental Health of Married Men and WomenSocial Forces, 1977