Making sense of tourists' complaints
- 1 March 1984
- journal article
- Published by Elsevier in Tourism Management
- Vol. 5 (1) , 20-23
- https://doi.org/10.1016/0261-5177(84)90004-9
Abstract
No abstract availableKeywords
This publication has 3 references indexed in Scilit:
- Guest Surveys: A Missed OpportunityCornell Hospitality Quarterly, 1981
- The Functions of AttributionsSocial Psychology Quarterly, 1980
- Statistical versus traditional procedures for summarizing research findings.Psychological Bulletin, 1980