A comprehensive framework for service quality: an investigation of critical conceptual and measurement issues through a longitudinal study
Top Cited Papers
- 1 June 2000
- journal article
- research article
- Published by Elsevier in Journal of Retailing
- Vol. 76 (2) , 139-173
- https://doi.org/10.1016/s0022-4359(00)00029-4
Abstract
No abstract availableThis publication has 29 references indexed in Scilit:
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