Business process management: a boundaryless approach to modern competitiveness
- 1 April 1997
- journal article
- Published by Emerald Publishing in Business Process Management Journal
- Vol. 3 (1) , 64-80
- https://doi.org/10.1108/14637159710161585
Abstract
Discusses the concept of business process management as an approach which relies on cross‐functional contributions to organizational performance. Presents arguments on the importance of “hard” and “soft” elements which are all required for determining effective competitiveness. A review of the literature suggests that although the term “process management” is increasingly being used in everyday business language, the practical experience so far is very limited. Presents the concept of business process management through its various key elements, supported by practical examples. Discusses the methodological approaches used in various contexts for creating a culture based on process management. Concludes with some useful guidelines to support efforts in establishing a business process management culture.Keywords
This publication has 13 references indexed in Scilit:
- Right Every TimePublished by Taylor & Francis ,2019
- Out of the CrisisPublished by MIT Press ,2018
- An integrated business improvement methodology to refocus business improvement effortsBusiness Process Re-engineering & Management Journal, 1996
- Quality management — do we believe in it ‘totally?’Published by Springer Nature ,1995
- Continuous Quality Improvement as a Survival Strategy: The Southern Pacific ExperienceCalifornia Management Review, 1993
- Total Quality Management in a Small, High-Technology CompanyCalifornia Management Review, 1993
- The 1993 State of U.S. Total Quality Management: A Baldrige Examiner's PerspectiveCalifornia Management Review, 1993
- Total quality management—the critical success factorsTotal Quality Management, 1993
- Making total quality work: Aligning organizational processes, performance measures, and stakeholdersHuman Resource Management, 1991
- The Chain of QualityR&D Management, 1988