Teaching Telephone Skills in a Workshop Setting to Adults who Have Intellectual Handicaps: Two Data-Based Case Studies
- 1 January 1987
- journal article
- other
- Published by Taylor & Francis in Australia and New Zealand Journal of Developmental Disabilities
- Vol. 13 (1) , 29-38
- https://doi.org/10.3109/13668258708998652
Abstract
Data are presented from two programs designed to teach adults who have intellectual handicaps to answer the telephone in a workshop setting. In the first case telephone skills and relaying messages to workshop staff were successfully taught to a 21-year-old woman. The second case describes teaching an 18-year-old male to answer the telephone, transfer calls to other extensions, and appropriately relay messages to workshop staff. Comment is made on the case study method as a means of recording and evaluating individual teaching programs, and as a means of structuring the involvement of university students as a teaching resource in a workshop setting.Keywords
This publication has 7 references indexed in Scilit:
- Therapeutic Songwriting in Music TherapyNordic Journal of Music Therapy, 2008
- A SUPERVISION PROGRAM FOR INCREASING FUNCTIONAL ACTIVITIES FOR SEVERELY HANDICAPPED STUDENTS IN A RESIDENTIAL SETTINGJournal of Applied Behavior Analysis, 1984
- A Format for Writing Teaching Programmes for Handicapped Persons, with a Budgeting Skills ExampleAustralia and New Zealand Journal of Developmental Disabilities, 1983
- Drawing valid inferences from case studies.Journal of Consulting and Clinical Psychology, 1981
- Training Mentally Retarded Adults to Make Emergency Telephone CallsBehavior Modification, 1980
- Behavior therapy: The next decadeBehavior Therapy, 1980
- MULTIPLE‐PROBE TECHNIQUE: A VARIATION OF THE MULTIPLE BASELINE1Journal of Applied Behavior Analysis, 1978