Clerical workers, clerical skills: case studies from credit management
- 1 March 1996
- journal article
- Published by Wiley in New Technology, Work and Employment
- Vol. 11 (1) , 55-65
- https://doi.org/10.1111/j.1468-005x.1996.tb00063.x
Abstract
This article examines job knowledge and skill in clerical work drawing on five case studies from the area of credit management. The cognitive, social and ‘tacit’ skills necessary for clerical effectiveness in this sector are identified and examined. Feminist approaches to skills analysis are used to examine how and why this type of work is under‐valued.Keywords
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