An analysis of customer satisfaction with waiting times in a two‐stage service process
- 1 August 1990
- journal article
- Published by Wiley in Journal of Operations Management
- Vol. 9 (3) , 324-334
- https://doi.org/10.1016/0272-6963(90)90158-a
Abstract
No abstract availableKeywords
This publication has 6 references indexed in Scilit:
- A Conceptual Model of Service QualityInternational Journal of Operations & Production Management, 1988
- Selected Determinants of Consumer Satisfaction and Complaint ReportsJournal of Marketing Research, 1983
- Selected Determinants of Consumer Satisfaction and Complaint ReportsJournal of Marketing Research, 1983
- A Cognitive Model of the Antecedents and Consequences of Satisfaction DecisionsJournal of Marketing Research, 1980
- A Cognitive Model of the Antecedents and Consequences of Satisfaction DecisionsJournal of Marketing Research, 1980
- A Paradigm for Developing Better Measures of Marketing ConstructsJournal of Marketing Research, 1979