Passenger expectations and airline services: a Hong Kong based study
Top Cited Papers
- 9 April 2003
- journal article
- research article
- Published by Elsevier
- Vol. 24 (5) , 519-532
- https://doi.org/10.1016/s0261-5177(03)00002-5
Abstract
No abstract availableKeywords
This publication has 3 references indexed in Scilit:
- Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loansJournal of Economic Psychology, 1996
- Expectations, Performance Evaluation, and Consumers' Perceptions of QualityJournal of Marketing, 1993
- Consumer Expectations and the Measurement of Perceived Service QualityJournal of Professional Services Marketing, 1993