Expectations, perceived performance, and customer satisfaction for a complex service: The case of bank loans
- 1 April 1996
- journal article
- research article
- Published by Elsevier in Journal of Economic Psychology
- Vol. 17 (2) , 163-182
- https://doi.org/10.1016/0167-4870(96)00002-5
Abstract
No abstract availableKeywords
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