Organizational Culture, Rewards and Quality in Higher Education

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Abstract
Suggests that, while quality systems and the measurement of quality in higher education are much discussed, there has been little focus on what quality organizations are actually like to work in. Quality systems generate a quality culture and this is what is at the heart of successful quality organizations. Examines organizational culture and indicates the main features of successful quality cultures appropriate to higher education. It links these with quality values and beliefs. These are expressed in terms of rites and rituals, myths and legends within the organization. Readers are invited to consider their own organizational culture by working through a specially designed exercise. They are asked how rewards and recognition can be made relevant to a quality culture and what will happen if some parts of HE fail to adopt a quality ethos in keeping with the values of higher education.

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