Hospitality operating systems
- 1 September 1995
- journal article
- Published by Emerald Publishing in International Journal of Contemporary Hospitality Management
- Vol. 7 (5) , 17-20
- https://doi.org/10.1108/09596119510090690
Abstract
Reconciles the traditional view of hospitality operations based on process analysis, with the more recent output‐based model, by identifying four levels of hospitality operations management. Process analysis is appropriate for understanding operating systems; and output analysis for operational management.Keywords
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